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As of September 1, 2025, the RSA SecurID soft token will become the required option for Alberta Netcare Portal and related systems, supporting more secure, convenient, and streamlined
two-factor authentication. This applies to new users that require a new token and to existing users requiring token renewal. In both cases, users will receive a soft token.
For RSA token related issues, contact RSA Remote Token Support at 1-844-542-7876.
NOTE: ** Users who currently have a hardware token, may continue to use those tokens until the expiry date listed on the back.**