ALERT for Users with RSA Hardware Token: Your RSA Hardware token COULD expire on March 30, 2026 at 6pm MDT

If you have an RSA SecurID Hard Token, please check the back to see if it expires on 03/31/2026. If it does and you have yet to receive an email from Identity Management, please inform your Netcare Access Administrator or Primary Custodian ASAP to ensure access post March 30th. If the site is setup with HSS IAM access, inform them that they’ll need to submit a Request or Modify access request online and ensure the email address field is completed. If the site is using the paper-based process to manage Netcare access they’ll have to submit an Amend Netcare User Registration Form, also known as a URF form for continuation of RSA token access.

As of September 1, 2025, the RSA SecurID soft token will become the required option for Alberta Netcare Portal and related systems, supporting more secure, convenient, and streamlined two-factor authentication. This applies to new users that require a new token and to existing users requiring token renewal. In both cases, users will receive a soft token. For RSA token related issues, contact RSA Remote Token Support at 1-844-542-7876.

NOTE: ** Users who currently have a hardware token, may continue to use those tokens until the expiry date listed on the back.**

Keep your remote access working with RSA SecurID Tokens

For PIN setting instructions, please click here and go to the Setting your PIN page.

Note:

• If you have a software token, enter your PIN into the RSA SecurID app on your smartphone. The 8-digit code that is generated is your passcode .
• If you have a hardware token, your passcode is your PIN + 6 digit tokencode (no spaces between).
• If you require assistance: please contact the Health Shared Services IT Service Desk .