ALERT for Users with RSA Hardware Token: Your RSA Hardware token COULD expire on May 30, 2025 at 6pm MDT

If you have an RSA SecurID Hard Token, please check the back to see if it expires on 05/31/2025. If it does and you have yet to receive an email from Identity Management, please inform your Netcare Access Administrator or Primary Custodian ASAP to ensure access post May 30th. If the site is setup with AHS IAM access, inform them that they’ll need to submit a Request or Modify access request online and ensure the email address field is completed. If the site is using the paper-based process to manage Netcare access they’ll have to submit an Amend Netcare User Registration Form, also known as a URF form for continuation of RSA token access.

Keep your remote access working with RSA SecurID Tokens

For PIN setting instructions, please click here and go to the Setting your PIN page.

Note:

• If you have a hardware token, your passcode is your PIN + 6 digit tokencode (no spaces between).
• If you have a software token, enter your PIN into the RSA SecurID app on your smartphone. The 8-digit code that is generated is your passcode. If you require assistance: please call the appropriate AHS Service Desk for your zone.